Refund policy

Refund & Return Policy

Last Updated: July 22, 2026

Thank you for shopping with NOODA, a brand of Masara Farms Private Limited. We strive to ensure that every product reaches you in excellent condition.

As our products are food items, they are perishable and cannot be resold once delivered. Therefore, our return and refund policy is outlined below.

Returns

Due to the nature of our products, we do not accept returns once an order has been delivered.

Returns will only be considered if:

  • You have received an incorrect product.
  • The product was damaged during transit.
  • The package arrived tampered with or leaking.
  • The product is expired at the time of delivery.

To be eligible for a replacement or refund, you must contact us within 48 hours of receiving your order.

How to Report an Issue

If you receive a damaged, incorrect, or defective product, please email us at hello@masarafarms.com with:

  • Your Order Number
  • Clear photographs of the outer packaging
  • Clear photographs of the product
  • A brief description of the issue

Our team will review your request and respond within 2 business days.

Refunds

Once your request has been reviewed and approved, we will process either:

  • A full refund to your original payment method, or
  • A replacement product (subject to availability).

Refunds are typically processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled.

If your cancellation request is accepted before dispatch, any amount paid will be refunded to your original payment method.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Incorrect shipping address provided by the customer.
  • Delivery attempts failed due to customer unavailability.
  • Minor variations in colour, texture, or appearance that naturally occur in food products.
  • Damage caused after delivery due to improper handling or storage.
  • Change of mind after delivery.
  • Products consumed or partially consumed.

Quality Assurance

Every NOODA product is manufactured in licensed food manufacturing facilities following applicable food safety standards. We take great care in packaging every order to ensure it reaches you in the best possible condition.

Shipping Damage

If your package appears visibly damaged during delivery, we recommend taking photographs before opening the package and reporting the issue to us immediately.

Contact Us

For any questions regarding returns or refunds, please contact:

NOODA
(A Brand of Masara Farms Private Limited)

Email: hello@masarafarms.com

Phone: +91 70192 80892

Registered Office:
Masara Farms Private Limited
D.No.10, Power House Road
Sitra Road
Kalapatty
Coimbatore, Tamil Nadu – 641048
India