Shipping policy

Shipping & Delivery Policy

Last Updated: July 22, 2026

Thank you for shopping with NOODA, a brand of Masara Farms Private Limited. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or periods of high demand, processing times may be slightly longer.

Once your order has been dispatched, you will receive an email and/or SMS with your shipment tracking details.

Delivery Timelines

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier partner operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Coverage

We currently deliver across most serviceable locations within India.

If your location is not serviceable by our courier partners, we will notify you and issue a full refund for any prepaid order.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be communicated on our website.

Order Tracking

Once your order has been shipped, you will receive tracking information via your registered email address or mobile number.

You can use the tracking link provided to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect or incomplete shipping address,
  • Incorrect contact information,
  • Customer unavailability,

the order may be returned to us by the courier partner.

Additional shipping charges may apply if re-delivery is requested.

Damaged or Incorrect Orders

If you receive:

  • a damaged package,
  • a leaking product,
  • a tampered package, or
  • an incorrect product,

please contact us within 48 hours of delivery at hello@masarafarms.com with:

  • Your Order Number
  • Photographs of the outer package
  • Photographs of the product
  • A brief description of the issue

Our team will review your request and resolve it as quickly as possible. Please refer to our Refund & Cancellation Policy for further details.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • Courier partner delays

In such situations, we appreciate your patience and understanding.

Food Safety

Our products are carefully packed to help maintain quality during transit. We recommend that customers inspect the package upon delivery and store products according to the storage instructions provided on the label.

Contact Us

For any shipping or delivery-related questions, please contact us:

NOODA
A Brand of Masara Farms Private Limited

Email: hello@masarafarms.com

Phone: +91 70192 80892

Registered Office:
Masara Farms Private Limited
D.No.10, Power House Road
Sitra Road
Kalapatty
Coimbatore, Tamil Nadu – 641048
India